First in LED Surgical Headlight Innovation and Service

| Enova Terms and Conditions |

Here’s an outline of Enova’s terms and conditions for all products, services and programs. Call us for more information or to answer your questions.

 

Evaluation Program

Enova Illumination’s Evaluation Program is available to let surgeons, hospitals, and clinics evaluate our surgical headlights and to compare them to existing lighting. Evaluation headlights are available upon request with no obligation, no risk, and no charge. For details contact your Enova representative or contact Enova Illumination at 651-236-8857.

 

Mission Program

Enova’s Mission Program allows doctors who donate their time to borrow LED surgical headlights for a mission trip. A maximum of two surgical headlights are available per mission trip. A fee of $100 is required to cover shipping, handling prep, and cleaning for headlights used on mission trips.

 

Residents Program

Residents who are currently in their residency or who have recently graduated may qualify for Enova’s Residents Program to purchase new or used Enova LED surgical headlight systems in excellent condition at discounted prices.

 

Trade-In Program

As part of its Trade-In Program, Enova will accept any LED surgical headlight system—Enova Halo, Enova Iris, or any brand of LED surgical headlight model—for a new Enova model at a deeply discounted price.

 
Obtaining a Price Quote

To obtain a price quote, please complete and submit a Request for Quote Form. As the buyer, you are responsible for freight costs, insurance, and any banking fees. Enova Illumination will respond with price quotation within X days.

 

Payment Terms

Enova Illumination accepts Hospital POs or prepayments by credit card (Visa, Mastercard, American Express), bank draft, or wire transfer. Installment payments available; ask you Enova Illumination representative for details.

 

Shipping

All goods are shipped by UPS Ground and should arrive within 5 to 10 business days after purchase. Expedited shipping options are available for additional charge.

 

Instructions for Use

Full instructions are provided with all Enova Illumination surgical headlights. Download instructions.

 
30-Day Money-Back Guarantee

Enova Illumination offers a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your Enova Illumination LED Surgical Headlight, we will provide a full refund (less shipping) upon return of the products(s). Please contact our Customer Service Department at 651.236.8857 or by email within 30 days from purchase date for Return Materials Authorization (RMA) instructions before returning products.

 

Warranties

All Enova Illumination products sold in the USA are warranted to be free of original defects in material and workmanship and to perform in accordance with specifications articulated in the Instructions for Use manual for the following terms from the date of purchase:

  • 5-year warranty on LED and headlamp assembly
  • 1-year warranty on Battey Packs and Battery Charger
  • 180-day warranty on headlight wiring,  lamp attachment, cords, cables, connectors and all other accessories

 

Warranties are void and do not apply if:

  • the headlight is not used in accordance with Enova Illumination’s instructions, recommendations or in a setting or manner outside of its intended use
  • the headlight is repaired or serviced by persons other than Enova Illumination, Enova Illumination distributors, or an Enova Illumination authorized representative
  • the headlight is used with or powered by batteries or battery charger other than authentic and authorized Enova Illumination accessories or parts
  • damage is caused due to accidental damage, tampering, misuse, neglect, improper shipping or packaging, or excessive wear and tear

 

Returning Product for Refund or Repair

Please contact our Customer Service Department at 651.236.8857 or by email within 30 days from purchase date for Return Material Authorization (RMA) instructions before returning products. Describe the problem you are experiencing with the product, request an RMA tracking number, and arrange refund or repair payment.  Provide the headlight serial number, your return shipping address, and a daytime phone number. Payment for repair will be charged using credit card, PO, or check once repair work is completed.

 

Once you have received the RMA number, securely package the product and ship it (insured) to:

Enova Illumination

1717 Broadway St. N.E.
Minneapolis, MN 55413

RMA Number: (insert your RMA number here)

 

A technician will contact you once the returned product is received to discuss the scope of the repair, the timeline to return the product, and any costs that are outside the standard costs.

 

Please note:

  • There is no charge for repairs if the product is returned within the warranty period and the failure occurred under normal operating conditions as described in the Instructions for Use manual.
  • For products not under warranty, repairs will be charged at our standard labor rate of $100 per hour, plus materials and shipping charges. Repair turn-around time is generally one week from receipt of malfunctioning product.
  • Returns are subject to a minimum fee of $75 to QC, inspect and repackage. Any missing components will be an additional charge per the current Enova Illumination price list. Shipping charges are additional.
  • Service Policy and Flat Repair Rates are subject to change without notice.
  • Enova Illumination reserves the right to make changes or improvements in its products from time to time without incurring the obligation to install such improvements or changes on equipment or items previously manufactured.
  • Enova Illumination retains the exclusive right to either repair or replace the product with a Newly-Overhauled (NOH) product or new product, or offer a full refund of the flat rate of repair at its sole discretion.
 
Ordering Replacement Products

To order replacement headlights and accessories, please complete and submit a Replacement Order Form, contact your Enova Illumination representative, or call Enova Illumination Customer Service Department at 651.236.8857.  As the buyer, you are responsible for freight costs, insurance, and any banking fees. All goods are shipped by UPS Ground and should arrive within 5 to 10 business days after purchase. Expedited shipping options are available for additional charge.

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